Pre-sales Service: Expert Consultation & Custom Design

Our team of professional sales engineers provides 24/7 online consultation​ to ensure a rapid response to your inquiries. For OEM/ODM projects, our senior structural engineers and designers offer free feasibility analysis and 3D modeling​ services. We plan optimal display solutions and material configurations based on your brand identity, product dimensions, and retail space, providing accurate quotations and sampling services to ensure clarity and precision before project launch.

In-sales Service: Transparent Production & Progress Tracking

Upon order confirmation, we implement a fully transparent production management system. You may request real-time photos or videos​ at any stage—from material procurement and CNC machining to hand polishing and spray painting. We strictly adhere to Standard Operating Procedures (SOP) and enforce multiple quality control checkpoints (IQC, IPQC, OQC). Additionally, we provide logistics coordination support, assisting with ocean or air freight bookings to ensure on-time delivery.

After-sales Service: Quality Assurance & Rapid Response

We offer a warranty period​ and provide replacement or rework services for quality issues not caused by human error. Post-delivery, our customer service team conducts regular follow-ups​ to monitor product performance. Should you encounter installation queries or missing parts, we offer remote video guidance​ and expedited spare parts delivery. For long-term partners, we maintain exclusive archives and provide priority access to spare parts and new product recommendations, continuously supporting your brand's evolution.